At Tricy the Triceratops – Educational Dinosaur World, we want every child and parent to enjoy our learning resources with confidence. Your satisfaction matters to us, and we’re committed to providing high-quality educational materials.
1. Digital Products (PDFs, Audio, Learning Packs)
Due to the nature of digital products, all sales are final once the product has been downloaded or accessed.
If you experience technical issues accessing a digital product, please contact us at [support email/contact form] within 7 days.
We will work with you to troubleshoot or provide a replacement file if needed.
2. Physical Products (Playsets & Merchandise)
If your physical product arrives damaged, defective, or incorrect, please contact us within 14 days of receiving your order.
To request a return or replacement:
Email [support email] with your order number and a description of the issue.
Include photos if the item is damaged.
Once approved, return instructions will be provided.
We will either replace the product or issue a refund once the item is received and inspected.
3. Refund Process
Refunds are issued via the original payment method.
Processing may take 5–10 business days after we receive your returned item or approve the digital replacement.
4. Non-Refundable Items
Downloaded digital content that was delivered successfully.
Products returned without prior approval.
Products damaged due to misuse or neglect.
5. Contact Us
If you have questions about a purchase, refund, or return, please reach out:
Contact Form: [website link/contact page]
